Product operations

I turn messy operations into a number people trust, then use it to decide where the money and the hours go

Raw Counts Hid A 3.4× Fault-Rate Gap Between Two Identical Amazon Departments. One Normalized Metric Found It, And Now It Anchors The Site's Mechanical Review.

I Build The Metric, The Review Forum And The Automation, And I Stay With It Until Other Teams Adopt It.

Selected work

Three independent builds. Each has working code, the documents a team would need, and the numbers from its own test runs.

Second Avenue

A data product that warns a consignment retailer when contracts are falling behind target, while there's still time to act. I pre-registered the test, and it said my first bet didn't hold.

The flag was judged on Ops cost as well as accuracy. About 23 flags a week at 10 minutes each was three hours of review time, mostly false alarms.

  • Experiment design
  • SQL
  • LLM eval with cost
  • PRD
  • Roadmap
Read the case study
What the pre-registered test showed
False alarms, first bet80%
False alarms, after the fix36%
Warning before contract ends30 days, vs 0 today
Question layer, Sonnet30/30 at $1.08
Question layer, Haiku29/30 at $0.05

Fictional company, simulated data of 1,968 contracts.

Support Desk

Agents that resolve support tickets end to end, refunds included. The model can only propose an action; plain code decides whether it happens.

An approval queue for refunds over the limit, an audit log, and CSV export. The limit starts at $50 and rises after a clean week.

  • Multi-agent
  • Evals
  • Release gates
  • Policy as code
  • Live demo
Read the case studyTry the demo
Release gates (offline evals)
Eval tickets passing19 / 19
Wrong or unauthorized actions0
Promises that didn't happen0
Must-escalate reaching a person100%
Resolved without a person63%

Offline runs use a stand-in model with injected faults. They test the safety net, not live-model quality.

StrideAI

An adaptive running coach, run as a full program: from charter and RAID log to a tested FastAPI service and an iOS companion. Rules make the call; the LLM only explains it.

Acceptance, override and outcome-coverage metrics feed a regression gate and a small operational dashboard.

  • RAID
  • ADRs
  • Rollout gates
  • FastAPI
  • iOS HealthKit
Read the case study
Program at a glance
Automated tests171
Architecture decision records5
Tracked risks, with triggers7
Critical-path dependencies5
Baseline safety violations0

Experience

Most recent first.

  1. AmazonJun to Aug 2026
    Etna, Ohio

    Pathways Senior Operations Manager Intern, Worldwide Operations

    • Introduced the site's first volume-normalized jam metric across 12,900 jams and 2.9M packages. It exposed a 3.4× fault-rate gap between two identical departments that raw counts had hidden, and now anchors the site's mechanical review forum.
    • Cut customer late shipments 40% at a 450,000-unit-a-day fulfillment center by building the funding case that ranked conveyor repairs first, then presented the customer-impact readout to senior leadership.

  2. Thomson ReutersNov 2023 to Jul 2025
    Bangalore, India

    Lead Product Quality Engineer (product lead), Reuters Technology

    • Shipped a GPT-4o few-shot classification system that replaced 80% of manual editorial tagging across 50,000 daily items at 94% accuracy, saving about 200 hours a month. Won leadership adoption with an ROI business case.
    • Directed product vision, roadmap and technical requirements for three launches with 24 engineers, widening European and Asian coverage 30% and contributing to 12% market-share growth.
    • Found an adoption barrier the usage data couldn't show by sitting with traders in London and New York: the dashboard covered their Bloomberg terminals. Daily usage went from 18% to 84%.
    • When a streaming API's p95 latency jumped from 8 ms to 45 ms, worked with the platform team to isolate the bottleneck and restored the SLA for 12 high-frequency trading clients within 72 hours.

  3. NokiaSep 2020 to Oct 2023
    Bangalore, India

    Product Quality Engineer, hardware-software integration (Nuage Networks SD-WAN)

    • Ran a product development program across eight hardware models, delivering 150+ technical requirements per cycle and enabling 20+ carrier rollouts at 99.9% first-time success, worth $4.5M in partner sales.
    • Shaped three roadmap priorities by benchmarking Nuage VSP against Cisco Viptela, VMware VeloCloud and Fortinet across eight enterprise use cases, contributing to $2.3M in competitive displacement wins.

  4. PhilipsJan to Jun 2020
    Bangalore, India

    Product Engineer, embedded systems (ultrasound)

    • Automated metadata validation across 200+ fields against HL7 and DICOM standards for clinical software at 200+ hospital sites, taking each dataset from 4 hours to 15 minutes. Three other teams adopted it.
    • Redesigned the ultrasound scan workflow by observing 20+ cardiologists and radiologists, turning 12 usability gaps into shipped design changes and cutting scan-to-diagnosis time 40% across 300+ machines.
    • Lifted customer satisfaction 15 points across five partner hospital networks by translating clinical workflows into technical specifications for the platform's FDA submission.

Writing and smaller work

How I think on paper: working-backwards docs, roadmap trade-offs, case answers, and teardowns.

Portrait of Pratyush Singh

About

I came to product through a computer science degree, three years of hardware-in-the-loop quality work at Nokia, and a product seat at Reuters where I learned what it costs when a trading desk's SLA slips. This summer I worked on fulfillment operations at Amazon. Now I'm at USC Marshall as a Dean's Merit Scholar, sharpening the strategy and finance side.

I work best where the brief is a little unclear and the engineering is a little hard. Outside work I founded Trektroops, which grew from a 12-person group to 570+ paying members, held together by a leader-rating system that kept quality up across 50+ trips at once.

I'll happily talk cricket analytics, sim racing, personal finance or espresso.

Education

  • MBA, USC Marshall, May 2027. STEM designated. Dean's Merit Scholarship, GMAT 760.
  • B.E. Computer Science, R.V. College of Engineering, 2020. First class with distinction.

At Marshall

  • AVP, Marshall Product Club
  • AVP Marketing, South Asian Business Association (sponsorship up 4×, $8K to $32K)
  • Finalist, Marshall Tech Strategy Case Competition, 2nd of 18

Certifications

Hiring for product operations in 2027?

pratyush.singh.2027@marshall.usc.edu
LinkedIn Résumé (PDF)